Unified Communication increases productivity

ViewPoint Key Features

Desktop Call Management for Every user	Wave IP's base user license includes ViewPoint for every user. This award winning intuitive interface improves employee collaboration and productivity.
Secure Instant Messaging	Integrated in ViewPoint is Secure Instant Messaging so users can choose to message their colleagues across sites. All communications are encrypted and are logged and available for reporting through powerful administration tools.
Integrated Soft phone	Integrated right into ViewPoint, the softphone means you don't need a desk phone to leverage the power of ViewPoint and Wave IP
Mobility	Viewpoint's mobile features mean any phone can be an extension, your workers can have one number for all their devices, and remote workers and road warriors can take Viewpoint features on the road and never miss an important call again.
Presence Management	Work smarter by knowing the status of colleagues – who's on the phone or out of the office – before sending an Instant Message, calling, transferring or setting up conference calls.
One-Click-Call Recording and Archive Browser	Users can record any call with a click and can search thousands of call recordings through an Archive Browser. With a mouse click, record any call to support compliance, training and customer service efforts.
Personalized Call Handling	Customize how each call is handled based on different call rules and attributes.
Microsoft Exchange Integration	Direct integration with Microsoft Exchange Server provides bi-directional synchronization of contacts and messages without any special client requirements. Voice mail messages can be accessed via Microsoft Outlook, Microsoft Outlook Web Access or any smart phone connected to Microsoft Exchange.
Visual Voicemail	View, access, save and forward messages more easily, ensuring prompt and prioritized call handling.

Mobility

ViewPoint doesn't tie users to their office, with its mobility features, any device can become a corporate extension and can invoke the features offered by Viewpoint. In an organization whose mobile employees have multiple phone lines, “follow me” call forwarding ensures that an employee is always reachable – on any specified line- and always has access to the full range of Wave IP features. This means a customer only needs to know one phone number for a give employee in order to reach them anywhere in the World.

And remote employees can enjoy the same features and functionality as local users. Using a simple data connection, remote users have full ViewPoint functionality as an extension on the network – whether from a home phone, softphone or IP phone.

Using Wave IP's networking capabilities remote workers are making their calls and connection over a secure data network – so all calls are toll free. With ViewPoint, you benefit from an extended, cost effective communications infrastructure that is driven by business needs, not by hardware limitations.

ViewPoint Soft Phone

Integrated SIP based VoIP SoftPhone. Features and benefits:

Supports up to 12 simultaneous calls
Integrated with ViewPoint - supports all view phone calling features
Support for speaker and headset operation
Supports wired or any Windows supported Bluetooth headset
Built-in echo cancellation with manual microphone volume control
Zero-touch setup

Anytime, anywhere, any way "real-time communications" - never miss an important call or message again with Wave IP.

Visual Voicemail Management

Manage Your Voicemail Visually through a simple, intuitive interface, letting you prioritize your messages at a glance. Listen to the most pressing voicemail first and add notes easily. Bookmark important sections of the message, such as an order or phone number, enabling rapid retrieval of vital information. Notes are included in forwarded messages for easy reference.

Enhance Loyalty and Retention

Enhance Customer and Partner Loyalty & Retention — ViewPoint enhances your relationship with customers and partners by boosting your responsiveness. For example, your most important clients may not know they have been designated as a VIP caller, but they will be aware that their calls are answered with a personalized response and always returned within a few minutes.

The Personal Touch

Treat Each Caller with a Personal Touch — Create multiple voice greetings and set up custom routing rules through an intuitive GUI interface to define how each caller is handled, including VIP treatment, creating a custom experience for callers.

Target Messages

Target Messages to Diverse Audiences — Easily record and broadcast voice messages to groups or entire organizations, enabling prompt delivery of urgent or time-sensitive messages.

Support Compliance and Training

Call Recording is a powerful tool supporting vital business functions like compliance, training, performance reviews and customer service. To record an outbound or inbound call, simply click the record button on the toolbar or have the system record calls automatically. Pause or resume recording as needed - and putting a call on hold automatically pauses recording. You can even add written notes or your own recorded comments and bookmark key moments in the recording for future access. With ViewPoint you can quickly and easily search your archived recordings for specific conversations.

You Can Always Reach Me

Take ViewPoint Features With You - In an organization whose mobile employees have multiple phone lines, 'follow-me' call forwarding ensures that an employee is always reachable - on any specified line - and always has access to the full range of Wave features. Customers only need to know one phone number for a given employee in order to reach that individual anywhere in the world.

Contact us today and find out what LogiCALL can do for your organization.