Vertical created a successor for Televantage for small to medium-sized businesses;

Vertical Wave IP

Televantage is end of live per oktober first 2011. Licences to expand your Televantage system can still be obtained with us untill 2018. Televantage users can upgrade to Vertical Wave IP on favorable terms. Many features will have a familiar feel, but there are also loads of new features found on Wave IP. With Wave IP Vertical has been able to lower the total cost of ownership further while expanding features and enhancing quality for users and simplify user management for administrators. Whats new in Vertical Wave IP 2.0

LogiCALL can service the TeleVantage platform but also its successor, Wave IP, with its certified engineers .

The business PBX TeleVantage is designed to ensure the needs and budgets of small and medium enterprises, large offices and call / contact centers and help your employees to be more alert, more productive and more profitable.

The last release of Vertical TeleVantage is version 8.1.(release notes)

TeleVantage - Control via mouse

With the intuitive, Windows-based TeleVantage Administrator you can access the system from any PC on the network or from a remote location, providing control over all system functions. With a few clicks, you can exchange lines and extensions add and customize auto attendants and determine call flows. Or change the size of a mailbox or the determine mandatory length of passwords users. You can assign administrative rights to users, so you keep in control while the users can organize their own work.

TeleVantage ViewPoint

TeleVantage ViewPoint is an easy to use Windows based interface that provides access to all features of TeleVantage. With ViewPoint, you can use the mouse to play voice messages, answer incoming or place outgoing calls, simultaneously manage multiple active calls, and much more! ViewPoint is designed for computers running Windows 7, Vista or XP and connects via the network to the TeleVantage Server. Most functionality is available in ViewPoint can also be accessed by TeleVantage ViewPoint Web Access, an Internet-based user interface.

Let your teams work smarter
TeleVantage improves communication between your employees, even when they are on the phone. Through personal statuses such as "Available," "In a meeting," and "On vacation" the rest of the team knows where you are and whether you are available, or who is calling who. You can easily share your voicemail, contact and call screens as needed with colleagues. And you can create workgroups of users and contacts to enhance call handling. You can create workgroups matching your department structure, so that all colleagues and other users can easily see who is available per department to answer a call. TeleVantage improves your internal communications and collaboration significantly.

TeleVantage Contact Center Management

Setting up a powerful full-featured contact center has never been easier now with TeleVantage. The intuitive, queue-based interface lets you enter parameters for each queue separately. You can determine which algorithms are assigned to agents: Top-down, round-robin or based on performance. You can also prepare your organization to handle peaks in traffic by several creating overflow tiers. Avoid customer hanging up prematurely by presenting them with queue information. Notification messages can be played once or repeatedly, or changes based on the wait queue or other conditions. Music on hold music can be varied per queue.

You can offer callers the option to transfer out of the queue to connect to a voice mailbox. And by assigning priorities to important callers they get a higher position in the queue. After a call is answered, you can improve quality by automatically activated call recording features that can be set for a specific employee and / or the queue as a whole.

TeleVantage Call Center Reporter

With TeleVantage Reporter more than thirty detailed reports on activities within your company are available. This Microsoft Excel-based software presents information-packed graphs in colorful, easy to read format, for any time period you want, and automatically updated with the latest information.

• Keep track of your waiting callers, the number of calls that are abandoned, the duration of calls after pick up, etc.

• Discover who your busiest and most effective employees are. Determine what times of day the most calls are made and whether you need to add lines to the system.

Special reports to measure the success of advertising campaigns

Want a spectacular marketing campaign implemented? You can track results from second to second with TeleVantage's specialized reports. By having your staff enter an account code for calls related to the campaign, and then using the Call Volume by Account Code Report to see how many calls there are for the account code entered. Or you could place an advertisement with a phone number that TeleVantage recognizes as the "Campaign," then all calls from "Campaign" to track the Call Volume by Identified Caller report. And if your employees call out, you can keep track of the calls with the Call Trends report.

Reports on the regular phone traffic
The system can create reports about the phone usage by users. The user activity report shows how much time a user spends in each personal status. You can also use various reports regarding the queue to assess performance of specific groups, such as the report shows that the average waiting time, or the report that specifies call volume by time of day. And traffic report on trunk lines might prove very valuable. You gain insight on all traffic on your phone system as a whole helping to determine growth patterns of your total operation.

Available reports:

• Agent per Queue and Skill Configuration

• Productivity per Agent Skills

• Average Wait Time and Call Volume by Time - average wait time and inbound call volume displayed per hour

• Call Log - shows the log with all calls for a user for one or more days

• Call Result by Skill

• Call Trends - total outbound calls from a user. For example, allows you to measure productivity during a telephone sales campaign.

• Call Volume by Account Code - total calls and total talk time for calls to specific account codes. You can recognize all kinds of calls where people have entered an account code you created, like a recurring support problem or conversations associated with an advertising campaign.

• Call Volume by Identified Caller – shows the total number of calls that a user, queue, or work group received from a specific contact and how long on average the calls lasted.

• Calls and Average Talk Time per Employee – allows to see per agent to how many calls have been made and received, and what the average talk time was for a particular queue.

• Self Select Data - total calls and average talk time about calls from a user or queue, or calls in the system, as identified by a self selected specific data variable. For example, one can configure an auto attendant sets the variable "Product" to "Apples" or "Oranges", according to the menu options. In this report, you could see how many callers selected Apples and how often Oranges was chosen and the average length of the calls

• Results of incoming calls - the total number of calls handled by an employee, more employees, was terminated prematurely, was sent to voice mail, and the total number of calls per queue.

• Inbound Call Volume Trends - total calls that a queue has received the longest average waiting and waiting.

and much more ......