VoIP telephony systems for the Travel Industry and Aviation Industry

The Problem

There are few industries on the move like the airline and travel industry. The competition is fierce and nowhere innovation drives the market as currently happening in this sector. E-commerce, e-tickets and cross-media campaigns, the travel and aviation industry is at the forefront. Telephone contact has not faded away as some "experts" at the end of the last century predicted. On the contrary, the customer expects excellent service, and the phone remains important in the communication mix. In order to maximize sales opportunities and keep up enhanced customer service, responsive agents need direct automated access to reservationdata and contact details.

The VoIP Solution

The Vertical Wave IP solutions for the travel and aviation industry that LogiCALL is offering ensures that the phone is answered at the first ring and that the callers quickly reach the right person. And because we integrate your phones and computers, the necessary information is immediately available to your agent. We change your existing system into an IP-based, advanced communication tool to help you make bookings and increase office productivity.

The Wave IP solution includes:

• An easy to use visual interface that integrates your voice and data networks, so that your agents have intuitive drag and drop call handling.
• A powerful administration interface that gives you a strategic "Bird's-eye view" of your contact center operations, so you can monitor total activity or a specific agent.
• IP telephony with very advanced call routing capabilities. Such as skill-based-routing, or experience of the agent, capacity, status of the caller and so on. This increases customer satisfaction by getting the caller connected to appropriate employee in quick and swift manor.
• The ability to record and archive calls, and listening in silence to your agents call , to coach or assist them during the call. The result: a consistent high lever of customer service and more efficient training of employees.
• Targeted on hold messaging
• Routing options that give you the ability and flexibility to answer every call live, even in busy hours, with the possibility of giving your VIP clients preferential treatment.

Contact us today and find out what LogiCALL can do for your organization.