Phone Systems for Small/Medium Business Growth

Small and medium-sized businesses need phone systems that can help them respond to new opportunities and growth. Vertical's Small and Medium-Sized Business Communications Systems offer scalability, IP applications and a range of feature-rich endpoints to help you unlock the hidden potential of your phone

Vertical Wave IP: Changing the Game

Vertical Wave changes the game for next-generation IP business communications. The Vertical Wave IP Business Communications System is a new generation of communications asset that delivers enterprise-level communications capabilities at a small business price.

Every aspect of Wave IP is designed to enable your organization to enhance customer service, improve employee productivity and control communications costs. Wave IP extends the value of business communications with its unique Applications Ready architecture, which supports an embedded portfolio of communications applications as a fully integrated solution — eliminating the need for costly additional servers. A set of high-value base applications come standard on the Wave IP platform including Wave ViewPoint, Visual Voicemail, Unified Messaging, Presence, Call Recording, Secure Instant Messaging and Auto Attendant. The award-winning Wave ViewPoint desktop call management tool delivers an easy, intuitive and powerful set of communications capabilities to every user in your organization, dramatically extending the capabilities of a physical phone.

Enhance Customer Loyalty

If your customers can't get through quickly when they call, they might go elsewhere. Vertical's SMB solutions make full use of the latest in IP technology. Our sophisticated call routing features not only ensure that every inbound call is answered promptly and routed appropriately, but they also gives you the power and flexibility to implement special features - such as priority handling for VIP callers, or voice broadcasting of limited-time offers - that increase customer satisfaction and loyalty.

Maximize Revenues and Save Money

Vertical SMB solutions help grow revenues by empowering your team to maximize business opportunities as they present themselves. Because Vertical solutions use VoIP technology, geographically remote employees and clients can all come together via a LAN or the internet. Call costs too are significantly reduced. With intelligent call forwarding, employees never lose a sale due to a missed call. The ability to instantly access contact information or initiate a conference call helps build the relationships that build business. Features make it easy to gain valuable insight into business performance through features that allow you to monitor call volume, abandoned and misdirected calls, or response to marketing programs - providing valuable insight into your business. With software-based architecture, Vertical solutions work with your existing phone system and grow with your business. Whether you're adding new lines or opening a new office, our solutions allow you to incrementally expand capacity or add new features without expensive hardware upgrades.